Minfinity Bricks Shipping, Returns & Store Policies

Welcome to Minfinity Bricks! We are committed to providing the highest standard of quality and service. To ensure a smooth transaction, please review our store policies below before placing an order. By completing your purchase, you agree to these terms.

General Store Guarantees

Summary: Minfinity Bricks offers worldwide shipping with fast dispatch, double-checked quality control, and secure packaging for all our 100% brand-new figures and sets.

Prompt Responding: We answer every single enquiry from you on a business day in 24 hours.
Fast Worldwide Shipping: We offer global shipping, with most orders dispatched within 3 business days.
Customs Declaration: To help minimize customs duties for our customers, we may declare our shipments with an estimated value of $10 – $20 USD. No physical receipts or copy documents will be included inside or outside the parcel.
Hassle-Free US Shipping (DDP): For our customers in the United States, we ship Delivered Duty Paid (DDP). This means Minfinity Bricks covers all applicable customs duties and taxes upon delivery, ensuring no hidden fees or customs delays when your package arrives.
Genuine Branded Minifigure Parts: We use genuine Lego parts for our minifigures. Occasionally, third-party custom parts may be used to achieve better design outcomes.
Quality Assurance: All Minifigure sets and single figures are 100% brand new with complete accessories. We carefully inspect all products to ensure there are no missing or broken parts during packing.
Secure Packaging: We normally double-pack all items to avoid damage in transit. If any issues arise during packing, we will contact you immediately.

Minfinity Bricks Order Cancellation & Return Policy

Summary: All transactions are final. Cancellations are only permitted for out-of-stock items, and returns are strictly limited to incorrect or defective products upon delivery.

Order Cancellations

All orders are strictly final once payment is made.
Requests for order cancellations and refunds are only accommodated in the extremely rare event that an item goes out of stock before it can be shipped.

Return & Refund Policy

Eligibility: We want you to be completely satisfied with your purchase. Currently, we accept returns only for items that are received incorrect or have a manufacturing defect.
Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. We kindly ask that you take photos of the incorrect or defective item and its packaging when reaching out to our support team.
Return Shipping: Our return window is 30 days from the date of delivery. Please note that buyers are responsible for all return shipping costs, which are non-refundable. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Refund Processing: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

(Note: If you have a problem with your order, please Contact Us immediately for return instructions).

Minfinity Bricks Shipping Methods

Summary: We ship globally using reputable carriers with valid tracking. Delivery times vary by region, and Minfinity Bricks is not accountable for mail loss or damage once dispatched.

Important Shipping Rules

We use delivery services with valid tracking statuses from reputable carriers for international shipments. Tracking information will be sent to the buyer once the package is dispatched.
Minor address corrections, such as fixing typos or missing flat numbers, are allowed before your order is packed or dispatched, provided the destination country remains unchanged. Please contact us immediately with your order details to request a correction.
Minfinity Bricks is not accountable for the loss or damage of any mail (regular or registered). Please contact us to get a copy of the postal certificate details if needed.

Shipping within Hong Kong

Local Ordinary Mail: Our default delivery method. It is free of charge. The ordinary mail provided by the Hongkong Post provides no trace and tracking features.
SF Express (optional): Available upon request. Shipping fees are paid by receiver upon delivery.

International Shipping (Outside Hong Kong)

Standard Airmail: Our default delivery method. We charge at a flat rate by region regardless of the number of minifigures ordered. Once shipping carrier confirms that the package has been dispatched, tracking information will be provided to buyer.
US Shipping Restrictions: Our international carrier cannot deliver to APO/FPO military addresses or zip codes starting with 006-009, 967-969, and 995-999 (which generally include Alaska, Hawaii, Puerto Rico, and Guam). Orders placed with these addresses will be canceled and refunded. If buyers still wish to purchase, they can use a US-based parcel forwarding service (with a standard domestic US shipping address), or a friend or family member in the contiguous US, to forward the package to them.
Flat Shipping Rate: We charge at a flat shipping rate by region regardless of the number of minifigures ordered.
Estimated International Delivery Times & Rates →

International Taxes and Customs Duties

Summary: Buyers are responsible for any applicable local taxes, import duties, and customs clearance delays.

All taxes and import duties are subject to new customs rules and are the buyer's accountability (unless exempt).
Minfinity Bricks is not responsible for contacting customs for clearance, nor are we responsible for delays caused by customs processing. We encourage buyers to check with local customs regarding applicable rules for their destination.
USA Shipments: For shipments to the U.S., a DDP (Delivered Duty Paid) shipping service applies. This means applicable customs duties and taxes are paid by Minfinity Bricks on delivery. However, the final handling of these taxes is subject to the determinations made by the appropriate government authorities.

Privacy Policy

For details on how we handle your data, please read our full Privacy policy.